OTI’s GSA VETS 2 Master Contract Number: 47QTCH18D0048

OTi’s DUNS number: 097784248, CAGE Code 47TP8

OTi’s GSA VETS 2 Program Manager: Charles Daniels

GSA VETS 2 Website


The Veterans Technology Services (VETS) 2 Governmentwide Acquisition Contract (GWAC) is a Multiple Award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract to provide customized Information Technology (IT) services and IT services-based solutions. The principal nature of any resulting task order procurement must be for IT services; however ancillary support may be included when it is integral to and necessary for the IT services-based effort.


Within each section below, an overview of the contract solution is provided, followed by examples of work to be performed relative to task order requirements. Examples are not meant to be all-inclusive, but rather general indications of the types of services within a given solution. Other services not listed as examples, but adhere to the definition of IT, are within scope and may be provided to meet an agency’s particular mission needs.

  • Data Management
  • Information and Communications Technology
  • IT Operations and Maintenance
  • IT Security
  • Software Development
  • Systems Design
  • New and Emerging Technologies

Data Management 

Data Management is the development, execution and supervision of plans, policies, programs and practices that control, protect, deliver and enhance the value of data and information assets.

Examples of Data Management services include, but are not limited to:

  • Cloud Computing Services
  • Data Architecture, Analysis and Design
  • Data Governance
  • Data Migration
  • Data Quality Management
  • Data Security Management
  • Data Warehousing and Business Intelligence Management
  • Document, Record and Content Management
  • Network and Individual Storage Management

Information and Communications Technology 

Information and Communications Technology refers to the technology used to manage telecommunications, broadcast media, intelligent building management systems, audiovisual processing and transmission systems, and network-based control and monitoring functions.

Examples of Information and Communications Technology services include, but are not limited to:

  • Collaboration Technology Services
  • IPv6 Implementation and Support Services
  • Telepresence and Video Services
  • Virtual Private Network (VPN) and other Remote Network Access Services
  • Virtualization Services
  • Voice over IP (VoIP) Services
  • Wireless Services

IT Operations and Maintenance 

IT Operations and Maintenance includes the operation and management of technology infrastructure.

Examples of IT Operations and Maintenance services include, but are not limited to:

  • Bring Your Own Device (BYOD) Support Services
  • Data Center Management
  • Email and File Server Management
  • IT Helpdesk / IT Support
  • IT Training
  • Mobile Device Management
  • PC Provisioning
  • Server and Device Management

IT Security 

IT Security, often referred to as cyber security, is the body of technologies, processes and practices designed to protect networks, computers, programs and data from attack, damage or unauthorized access.

Examples of IT Security services include, but are not limited to:

  • Continuous Diagnostics and Mitigation
  • Continuous Security Monitoring Services
  • Identity Management and Access Management
  • Information Assurance
  • Intrusion Detection
  • IT Disaster Recovery Services
  • IT Security Incident Response
  • Network Security Monitoring
  • Security Assessment Services / Vulnerability Analysis Services

Software Development 

Software Development is the process of developing software through successive phases in an orderly way. This process includes not only the actual writing of code but also the preparation of requirements and objectives, the design of what is to be coded, and confirmation that what is developed has met objectives. All software development methodologies, including Agile, are supported.

Examples of Software Development services include, but are not limited to:

  • Mobile Application Development Services
  • Software Design
  • Software Maintenance
  • Software Programming
  • Software Testing
  • Web Development

Systems Design 

Systems Design includes the planning and designing of computer systems that integrate computer hardware, software, and communication technologies. The hardware and software components of the system may be provided by this establishment or company as part of a customized IT solution. These establishments often install the system and train and support users of the system.

Examples of Systems Design services include, but are not limited to:

  • Computer Systems Integration Design Consulting Services
  • Configuration Management Services
  • Information Management Computer Systems Integration Design Services
  • IT Specifications Development
  • Network Infrastructure Design
  • Office Automation Computer Systems Integration Design Services
  • Smart Buildings Systems Integration

New and Emerging Technologies 

In addition to the services identified in C.3, IT services resulting from new and emerging technologies are also within scope.


The Contractor may provide ancillary support as necessary to offer an IT services-based solution. The ancillary support described here may only be included in a task order when it is integral to and necessary for the IT services-based effort. Ancillary support may include, but is not limited to:

  • Clerical support
  • Data entry
  • IT products
  • Minor construction, alteration, and repair to real property
  • Server racks
  • Software licenses

The Contractor shall not accept or perform work for a task order having the principal purpose of:

  • Ancillary support
  • Personal Services as defined in FAR Subpart 2.101(b)
  • A requirement that primarily uses employees not employed in a bona fide executive, administrative, or professional capacity as defined in 29 CFR Part 541 and/or employees primarily employed as labor or mechanics as defined in FAR Subpart 22.401.